I find my job dictated by the urgencies of others. I do a lot that goes beyond assisting to my executive, such as assisting other managers and staff. Here are some things I do that are outside of requests for my manager.
- Collaborating with other assistants outside my department setting up meetings for the executive’s manager.
- Creating an agenda of all-day meetings with all pertinent information.
- Proofreading all documentation to be submitted to my executive; making necessary corrections to format, spelling, punctuation, and grammar; and returning it to the manager for the corrections, as well as answering any questions.
- Contacting a resource for supplies or issues with office equipment.
- Processing new hire documentation.
- Maintaining various logs.
- Entering, tracking, and following-up on travel advance and reimbursement for approval and processing.
- Collaborating with branch units for monthly updates to budget worksheet.
- Assisting liaison to our Southern Workforce Branch.
- And much, much more.
So what can I do when the work starts piling on and it all needs to be done right now? Here are some tips that I find helpful.
Communication.
Don’t expect anybody else to know what you do every day or every minute of the day. If you are working on a full plate when someone comes up to ask you for something, let them know what you have going on currently. It doesn’t have to be in great detail, essentially informing them if it is something that you can help them with that day or later in the day. What do they need, by when, and what is entailed of the request? This way you are able to make an informed determination in when you can attend to the request.
Start your day right.
I’ll start with the obvious. Eat breakfast. I start my day with an egg and toast and, as I walk through downtown on my way into work, I pick up my cup of coffee and exchange pleasantries with people who start my day off so nicely. Upon arriving at the building I work at, I always smile and say good morning to the security staff who monitor and direct all building visitors. Then, as I begin my stroll through the halls to my little cubicle in the world, I have a ready smile and quick hello to the people I cross paths along the way. It takes me probably 15 minutes to get from my home, get my coffee, and get to my desk every morning. All that includes my ready smile and brief interactions along the way, starts my mornings off with positive momentum.
Once I take my seat, I’m like a pilot doing his/her preflight check. I boot up my computer, get documents together that are my first priorities of the day, check for voice mail, print out my executive’s calendar, get a peek on what the damage (how many) emails have surfaced since the former day, all while sipping away at my morning coffee.
I’m not a big morning person, functioning mentally anyway. That is why setting up routines are my modus operindi. My morning cup of coffee is a big part of that. The taste and smell perks me up. Setting up my office makes me feel organized and on top of what is to come.
Focus.
Focus on one thing at a time. As much as an assistant multitasks, it is still important to focus on the task at hand. For every time you are interrupted, it takes several minutes to get back the flow and concentration to an assignment. It is unavoidable to have to take phone calls, periodically check emails for prompt responses, and manage the traffic that comes through your desk, but managing and diverting distractions are an acquired and necessary skill.
Smile and don’t take it personally.
Sometimes we deal with people who are none too pleasant. It isn’t about you, it is about them. Don’t let them suck you into their world and don’t let them project their issues onto you. Remain pleasant, objective, and listen. You may not need to say anything, maybe you are just along their path of where it is they are trying to go. Be pleasant and courteous and, you never know, maybe that is all they needed to switch their own attitude.
It’s amazing how we can let other people or circumstances turn a day into crap. Don’t take it personally. For example, I actually believe I, generally, get “green” lights when driving through traffic, but every once in a while I seem to get a day where every light seems to turn red just as I approach it. It’s at those times that I remind myself that I will get to wherever it is I need to be a the right time for me, those lights are signaling me that they are keeping me from what is up ahead that could pose further delays, crazy drivers, or an accident. I keep the attitude that everything is in its perfect time and, if I try to press it before its natural course, I could very well suffer the consequences.
Walk away.
Not from the job of course, but to take a moment to step outside into some sunshine and fresh air, maybe a secluded spot to meditate for five minutes or a brisk walk around the block to do a “brain dump” and return to your desk refreshed and clear-headed.
I have read that if your job has you sitting at your desk all day to make efforts to get up and stretch every hour. That’s easy and brings you back to your surroundings. Focus is important but, like driving, you need to be aware of what is going on around you.
Take lunch.
You deserve it! I must admit, I am really bad at this. I tend to bring my lunch to my desk, thinking I will enjoy my lunch while doing some personal reading or going through some personal stuff that I brought with me. I rarely do. I end up eating and going through work email or other job-related stuff. So, if you can, try to do lunch away from your desk. It’s your time to do whatever you want and not account to anybody for but yourself. Or make a list of what you want to accomplish during your lunch hour, whether going to the gym, meditation, walking through the shopping center, paying bills for that month, visiting and enjoying a restaurant with a friend, anything that puts the focus back on you.
End your day right.
Take a few minutes to create the desk and environment you want to walk into the next morning. I realize that after a long day all you want to do is shut down your computer and go home. It is worth a couple of minutes to put things where they belong so you don’t come in the next morning facing an unorganized day first thing walking into your office. It could very well help change how you view the rest of when you first get into work.
Do something you love once you are out of the office. I call it my time to decompress. Sometimes it is coming home and cooking because I already have something interesting planned to to cook that evening. Going to the gym, I am able to vent frustrations or that feeling of being wound up. Visit with a friend who doesn’t work with you, both of you will want to talk about anything but work. With the warm weather and summer close at your heels, go to the pool and get some sunshine now that daylight is lasting longer.
Enjoy the moment.
Enjoy each moment of each day. It is easy to lose the days. It all kind of blurs past us. Life isn’t worth living like that. By enjoying the process of what you do in each moment, you create exceptional experiences. You also project a quality around yourself that others can get a feel off of, it can be a feeling that they want to be a part of that, or it makes them feel comfortable, or they just feel good when they are around you. It is just something that can’t be really identified because it comes from within. Remember to feel, touch, taste, and hear what is amazing in the moment. Live in the moment, create in that moment what you want it to be, be the exceptional person you visualize in each moment.
I believe what we do is significant. We attend to details that create ease for the executives we assist. We are not always appreciated or valued for what appears to be simple details, but in reality makes someone else’s job easier. In my own personal life, at times, I wish I had someone who did the research, set up the appointments, and processed the paperwork so all I have to do is show up. Also, unless you actually do it, you don’t realize all that goes into making it so seamless and easy. That is what you do, under the radar.
With great affection to all my professionals,
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